| FAQ's/Troubleshooting | |
CHANGING YOUR USERNAME/PASSWORD
Q. How do I change my password? A. Just click on the suitcase at the top of the site and click "Account Maintenance". 
QUIETSTREAM VIP LOG INQ. I bought a Quietstream VIP subscription. Where is my username and password? A. You should have received an email with your username and password. Also please check your computer's junk mail folder. This username and password is what you need to login with to hear all your Quietstream VIP streams. For more information on logging in, go the the Quietstream VIP Login menu: https://calmradio.com/quietstream-vip-members-login-page.html Q. I lost my password, Help! A. First, the easiest way is to check your emails for the registration we sent you. Or, you can go to "Account Maintenance" and request a new one. Just click on the suitcase at the top of the site. Click on "Forgot Password?" Enter in your email address that you registered with. Hit "Submit" Check your email. Copy the token...the long number. Paste it into the token box. Or, email us for a temporary password...but only if you have purchased a product or subscription already. Q. Can I listen to my Quietstream VIP on 2 different computers? A. If you have 2 computers on, you have to make sure you stop or quit one of the iTunes streams before starting the other on the next computer. Otherwise the system will not allow another stream if one is connected to Calm Radio...Eric Harry INSTALLING ITUNESQ. I don't have iTunes on my PC. Do I need it? Does it work for PC? How do I install it? A. We recommend iTunes for streaming. I works better than most and it's what we know how to support. It works perfectly on PC and is the most popular for PC. It's free and simple to install. iTunes Install Watch Apple's videos on installing and using iTunes...make it so much easier to learn. iTunes How-To Videos WEBSITE ISSUESQ. I can't see any menus except the "Home" menu on your site. Your site is behaving weird. A. Many people on PC's are still using Internet Explorer 6. In the world of web designers and programmers, Internet Explorer is known to be the worst browser you could have. Even the latest versions. Firefox browser is the best you can have. It's free to own and installs easily for both MAC and PC. Get the free download here: http://www.mozilla.com/en-US/firefox/personal.html RECURRING SUBSCRIPTIONSQ. How do I cancel my recurring Quietstream VIP Subscription. DOWNLOADSQ. Where is my MP3 album download? |
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