APPLE SUPPORT

APPLE SUPPORT (2)

Tuesday, 19 January 2016 00:00

Apple iPhone & iPad

Eric Harry

Our latest Apple IOS apps have been designed from the ground up and feature our most advanced Multimix technology. - Eric Harry

Calm Radio's New IOS App Features

Add up to 3 additional Atmosphere channels to create your own Multimix
Choose stunning background videos
Track skip

Airplay
Chromecast
Accessibility for visually-impaired
Sleep timer
HD 320K audio
Available for IOS 9.3.5 and above

IOS App Quickstart

Download our free Apple IOS app from the Apple App Store. (Search Calm Radio)
once downloaded, select and open the blue icon on your device's Home screen
You have two options, Listen Free or Login. To Login, you need to have a paid Calm Radio membership
Next, swipe up or down to see available categories, and swipe left or right view available channels.
Select to any channel to start playing
You will now be taken to the Now Playing view. You can tap the album cover to see the song information at any time.

Adding Atmospheres

Similar to using Bluetooth, Airplay will connect any Airplay-enabled devices when in-range.

Background Videos

This awesome feature allows you to set the background with a wide array of stunning videos while you play.

Settings Menu

Similar to using Bluetooth, Airplay will connect any Airplay-enabled devices when in-range.

Broadcast Function

Similar to using Bluetooth, Airplay will connect any Airplay-enabled devices when in-range.

Airplay Function

Similar to using Bluetooth, Airplay will connect any Airplay-enabled devices when in-range.

Using Airplay

Similar to using Bluetooth, Airplay will connect any Airplay-enabled devices when in-range.

For more information, please visit our Airplay support page here

Using Chromecast

Our Calm Radio app is also equipped to be compatible with Chromecast. Once Chromecast is installed on your phone / tablet, and the Chromecast dobgle is plugged into the back of your TV, you can stream from our app to your TV by simply selecting the Chromecast icon in our app.

Our Chromecast-enabled apps feature a collection of stunning background videos to choose from while you listen

For more information on setting up Chromecast, please visit our Chromecast support page here

Troubleshooting

Stream Dropout

If your device is losing connectivity due to either:

1- inconsistent or slow wifi / data
2- mobile signal is switching between towers
3 - mobile data is switching between 3G and 4G

We highly recommend you enter the Calm Radio app's Settings menu and reduce the audio quality setting to either Normal or Mobile

Hard Reset

If you phone or app has for any reason stopped working or is frozen, it is advisable to perform a hard reset of your device. This is a safe and harmless procedure and will not result in loss of data.

To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

iphone6 hands

Closing Background Apps

Your device may have too may applications open in the background memory which can cause your device to stall or slow down resulting in poor performance. Close as many apps as possible if your device response is slow.

View Open Apps. Double-click the Home button to reveal your open apps. Swipe sideways to see more. To switch to another app, tap it. On iPhone 6s and iPhone 6s Plus, press the left edge of the screen, then swipe right to switch apps.

Close an app. If an app isn’t working properly, you can force it to quit. Swipe the app up from the app switcher display. Then try opening the app again.

Here is a helpful YouTube video that shows you how to remove running apps https://youtu.be/7eFB45uhU_c

Update your IOS

Your Apple device needs to be always up-to-date. For many reasons like security, new features, you should always check and perform requested IOS updates.

Reinstalling

If in doubt, delete the Calm Radio by pressing and holding for 2 seconds then delete. Reinstall your app directly from the App Store. Download our free Apple IOS apps from the Apple App Store.

Published in APPLE SUPPORT

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